Barkingside Carpet Cleaners Terms and Conditions
These terms and conditions set out the basis on which Barkingside Carpet Cleaners provides carpet, upholstery, and related domestic cleaning services to customers in the United Kingdom. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions are intended to clarify the service process, payment obligations, cancellation rules, liability limits, waste handling expectations, and the legal framework that applies to the agreement. They are written for general use and should be read alongside any written quotation, estimate, or service description provided before work begins.
For the purposes of these terms, “we,” “us,” and “our” refer to Barkingside Carpet Cleaners, while “you” and “your” refer to the person, business, or organisation booking the service. The term service includes carpet cleaning, rug cleaning, upholstery cleaning, and any other cleaning task agreed in advance. These terms are designed to be fair and transparent, and they do not affect any statutory rights that may apply to consumers under UK law. If any part of these terms is found to be unenforceable, the remaining provisions will continue in full force.
Our services are provided on the basis of the information supplied by the customer. You are responsible for ensuring that the details you provide are accurate and complete, including room sizes, floor types, access conditions, and any known stains, damage, or special requirements. Where a quotation is based on limited information, the final price may be adjusted if the actual service area, level of soiling, or working conditions differ materially from the information originally provided. We aim to keep all adjustments reasonable, clearly explained, and proportionate to the work required.
A booking is only confirmed once we have acknowledged the request and, where required, received any deposit or prepayment agreed at the time of booking. You may make a booking by phone, email, online form, or any other method we make available from time to time. A booking request does not create a binding contract until we have accepted it. We may decline a booking at our discretion, including where access is unsuitable, the requested service falls outside our scope, or we believe the job cannot be completed safely or to a proper standard.
At the time of booking, you must provide all relevant information that could affect the performance of the service, including whether furniture must be moved, whether parking or building access is restricted, and whether there are pets, vulnerable occupants, electrical limitations, or contamination issues on site. If you fail to disclose material information and this results in additional work, delay, or risk, we may charge a revised fee or suspend the service until the issue is resolved. We may also request photos or further details before confirming the booking.
Appointment times are given as estimated arrival windows unless we agree otherwise in writing. While we make every effort to arrive within the agreed period, delays can occur because of traffic, weather, prior job overruns, or unforeseen operational issues. We are not liable for minor delays that are outside our reasonable control. If we expect a substantial delay, we will try to notify you as soon as practicable and offer a revised time where possible.
Prices are usually based on the size and condition of the area to be cleaned, the cleaning method selected, and any additional treatments requested. Any quotation provided before inspection is an estimate unless expressly stated as fixed. If we inspect the premises and find that the work required is materially greater than described, we may revise the quote before proceeding. You will always have the opportunity to accept or decline any revised price before further work continues.
Payment is due in accordance with the terms stated in the quotation, invoice, or booking confirmation. Unless agreed otherwise, payment must be made on completion of the service, immediately upon presentation of the invoice, or in advance where a deposit or full prepayment has been requested. We accept payment by the methods specified at the time of booking. If a payment is declined, reversed, or otherwise not received, you remain responsible for the full amount due, including any reasonable costs incurred in recovering payment.
VAT will only be charged where applicable. If VAT is included, the invoice will make this clear. Any discounts, special offers, or promotional pricing are subject to availability and may be withdrawn or changed without notice, except in relation to bookings already accepted under the advertised terms. We reserve the right to charge extra for services not included in the original quotation, such as stain removal beyond standard treatment, emergency call-outs, heavy furniture movement, repeated visits, or work required due to insufficient preparation by the customer.
Where a deposit is required, it is generally taken to secure the appointment and cover administration and scheduling costs. Unless otherwise stated, deposits are non-refundable if you cancel late or fail to provide access on the agreed date. If you cancel within the permitted period, any refundable amount will be returned using the original payment method where practicable. A deposit does not limit our right to recover losses if you breach the contract in a way that causes us financial loss.
Cancellation by the customer must be made within a reasonable time and, where specified in the booking confirmation, within the required notice period. If you cancel with insufficient notice, we may charge a cancellation fee to reflect the loss of scheduled time and any costs already incurred. If our team has already travelled to the property or commenced work, you may be charged the full booking fee or a proportional amount, depending on how much work has been completed and the nature of the cancellation.
If you need to reschedule, we will do our best to accommodate the new date, but availability cannot be guaranteed. Rebooking may be treated as a cancellation if the change is made at very short notice or if the original appointment slot cannot be reassigned. We may cancel or postpone a booking if we cannot safely access the premises, if conditions on site are unsuitable, if equipment failure prevents us from working properly, or if circumstances beyond our control make performance impossible or impracticable.
Our liability is limited to the reasonable cost of re-performing the affected service or providing a refund for the relevant portion of the price paid, at our discretion, where a fault is caused by our negligence or a breach of these terms. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. In all other cases, our liability is subject to the limits set out in this document.
Carpet and upholstery cleaning can sometimes lead to minor visible changes, including fibre distortion, shading, pile flattening, colour variation, or the appearance of pre-existing wear once surface soil has been removed. These outcomes may occur despite reasonable care and do not necessarily mean the service was defective. We are not responsible for issues caused by hidden damage, poor manufacturing, age-related deterioration, colour instability, previous treatment products, or items that were already weakened before cleaning began. Customers should tell us about delicate, antique, or specialist materials before the appointment.
We are not liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of opportunity, except where such limitation is prohibited by law. Our total liability for any claim arising from a single booking shall not exceed the amount paid for the relevant service, unless a higher limit is required by mandatory legal provisions. Nothing in these terms affects your rights under the Consumer Rights Act 2015 or other applicable consumer legislation.
You are responsible for preparing the area before we arrive, unless we have agreed in writing to carry out preparation as part of the service. This may include removing fragile items, securing valuables, protecting sensitive equipment, and ensuring that reasonable access is available. If furniture must be moved, you should tell us in advance. We may decline to move items that are too heavy, unstable, valuable, or unsafe. Any assistance with furniture is provided at your own risk unless we have expressly agreed otherwise and taken suitable precautions.
We expect customers to provide a safe working environment. If our operatives encounter hazardous substances, bodily fluids, excessive infestation, structural hazards, exposed wiring, or other unsafe conditions, we may pause or stop work immediately. Additional fees may apply if specialist disposal, extra personal protective equipment, or abnormal cleaning methods are needed. We also reserve the right to refuse service where the condition of the premises presents a health and safety risk to our staff or contractors. In such cases, you may still be charged for time already spent or for the aborted visit.
Waste regulations are an important part of our service standards. We will handle waste, wastewater, packaging, and used materials in accordance with applicable UK waste law and environmental requirements. Any waste generated by our cleaning process will be disposed of responsibly and, where necessary, through approved disposal routes. We do not agree to remove controlled waste, hazardous waste, or illegally deposited materials unless specifically contracted and lawfully permitted to do so. Customers must disclose any contamination risk before the appointment so that the correct procedure can be followed.
Where cleaning results in wastewater or residue that requires disposal, we will act reasonably to prevent pollution and avoid damage to the property or surrounding environment. You must not ask us to dispose of materials in a way that would breach environmental rules, local disposal requirements, or duty-of-care obligations. If the nature of the waste is misrepresented, or if disposal becomes more complex than expected due to undisclosed contamination, we may increase the charge, suspend the service, or refuse to continue. Any items left for disposal remain your responsibility unless we have expressly agreed to remove them as part of the contract.
All property, fittings, furnishings, and personal belongings should be protected before and after cleaning. We are not responsible for items left in unsafe positions, unsecured valuables, or damage caused by the customer’s failure to remove fragile objects. If water ingress, leakage, or staining occurs because of pre-existing defects, defective materials, hidden damage, or unsuitable installation, liability will rest with the party responsible for that defect, unless our own negligence directly caused the issue. It is your responsibility to notify us of any known weak points, loose seams, damp areas, or previous repairs.
Any complaint about the service should be raised as soon as reasonably possible after completion so that we have an opportunity to inspect the issue and, if appropriate, correct it. You should provide reasonable access for us to assess the concern. If further treatment is required and the issue is covered by these terms, we may return to rectify the matter instead of issuing a refund. This does not prevent either party from using the normal legal process if a dispute cannot be resolved amicably.
These terms may be updated from time to time to reflect changes in law, operational practice, or service scope. The version that applies to your booking is the version in force at the time the booking is accepted, unless a later version is expressly agreed by both parties. Any amendment made after your booking will not reduce rights already earned under the original agreement unless required by law or agreed in writing.
The contract between you and Barkingside Carpet Cleaners is governed by the laws of England and Wales. Any dispute arising from or connected with the service, these terms, or any related quotation shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you are resident in Scotland or Northern Ireland, any mandatory consumer rights available to you in your home jurisdiction will not be affected where the law requires otherwise.
These terms form the entire agreement between the parties concerning the service and replace any previous discussions, statements, or representations, whether written or oral, except where expressly incorporated by reference. If we choose not to enforce any part of these terms on one occasion, that does not mean we waive our right to enforce it later. The headings used in this document are for convenience only and do not affect the interpretation of the terms. By proceeding with a booking, you confirm your acceptance of this service agreement.
